How a Public Adjuster Differs From the Carrier-assigned Adjuster
When you file a homeowner insurance claim, your carrier assigns one of two types of adjuster to your case: a staff adjuster (employee of the insurance company) or an independent adjuster (contracted by the insurance company). Either way, they work for the carrier. Their performance is measured by how efficiently they close claims for the carrier — not by how fully they compensate you.
A public adjuster is the third type, and the only type licensed to represent the policyholder. We are state-licensed (in NJ that means examination, bonding, and ongoing CE requirements), bound by a fiduciary duty to the policyholder, and paid only when you recover. The carrier-assigned adjuster has zero obligation to maximize your settlement. We have an explicit legal obligation to do exactly that.
The practical difference shows up in three places. First, the scope of work — what gets included as compensable damage versus what gets written off. Second, the pricing — line-item rates that match local labor and materials versus generic carrier database pricing. Third, the policy provisions — additional coverages buried in your policy that carrier adjusters routinely fail to mention. Each of these gaps adds up.